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CONDITIONS OF USE AND PURCHASE FOR CONSUMERS
Conditions of Use and Purchase.
AxSer Klout S.L. (hereinafter, Klout Food ), is the owner and manager of the dropshipping platform Klout Food.
Professionals, sellers, merchants and influencers (hereinafter, klouters) are those who request the services and sale of Klout Food products, they are responsible for the websites where users (end customers or individuals) purchase the products and services of Klout Food.
Klout Food offers through kloutfood.com technology software with website functions to third parties, so that companies and klouters can purchase products for their businesses or have their own e-commerce (website) and sell products through it.
Users of web pages created under the umbrella of Klout Food are visiting web pages for which their owners are responsible (the klouters who offer their services, recipes, diets, etc, through our web support and platform).
Klouters use our services to be able to send their proposals to their audience and they can acquire or hire them.
Users or Final consumers acquire the services and products of Klout Food through the websites (e-commerce) of the klouters who have requested the services of Klout Food. Consumers and users can consult the specific conditions of purchase in the section PURCHASE CONDITIONS of each page enabled by our klouters.
Check our Privacy Policy, Legal Notice, our Cookie Notice and our Conditions of Purchase (consumers), as well as any other legal text available on our website, or contact us at Klout Food Customer Service. Klout Food and the klouters that provide you with the AxSer Klout Services are under the conditions established in these documents.
Klout Food is the trade name of AxSer Klout S.L.
Klouter is the professional, influencer, company or individual who decides to hire klout food software and services to manage their own site space and publicize their products or services, and through which, to be able to link to our online shop, so that the end user or customer can purchase the products they want.
Shop online is the online store of Klout Food, where you can buy products and raw materials necessary to carry out the preparations that the client wishes, whether inspired by what a Klouter spreads on his site, or independently.
Conditions of Use and Purchase for Consumers
We ask you to read these conditions carefully before using the Klout Food. By using the Klout Food Services, you agree to be bound by these conditions.
We offer a wide range of Services and sometimes additional conditions may apply. Therefore, it is possible that, each time you use any of the services, you have to comply with both the general conditions of Use and Contracting, as well as any additional Contracting Conditions that we may apply to certain products or services.
The General Conditions of Services shall prevail in the event of any discrepancy or contradiction between them. The regulations in force at all times will be the one that, ultimately, will always be the one that will indicate how to proceed.
Preliminary:
What services are you hiring and who are you hiring:
Klout Food is a dropshipping platform that allows third parties to have their own personalized site where they can develop their talent in the area of gastronomy and food, allowing its users to have an experience complete, from the moment a certain product, recipe or plan is presented to them, until the moment all the ingredients arrive at their home so that they can reproduce it in their homes.
Klout Food is in charge of the acquisition and logistics of those products that are necessary to be able to reproduce the recipes or plans that are published on the website of each client (klouter), so that it is the klouter who presents attractive proposals to its own users.
That is to say: The consumer and user enters the klouter website, which integrates its contents, products, recipes to purchase. As a consumer, you choose what you want to buy and at klout food we take care of managing the entire purchase process, from product selection, billing, web structure, the online shop, the necessary raw materials, logistics and transportation of what you you decide to acquire.
For this reason, you will see that the final invoice is issued by Klout Food (AxSer Klout), instead of by the klouter. However, we are not responsible for the content that the klouter itself may have integrated into the site. Klout Food is only in charge of the structure, logistics, billing and delivery of what is purchased through the POS within the same website.
1.HOW MUCH IT COSTS
Each site and Klouter organizes its content and services in the most appropriate manner: For example, in the event that you want to purchase the products necessary to reproduce a recipe that you have seen on the site, all you have to do is enter the online shop and you will see the price, cost and shipping costs of each product and the order in total.
That is, Klout Food does not establish quotas or memberships for users and consumers. The owner of each site establishes and publishes their recipes, diets, or services and we take care that you can acquire the necessary ingredients, or even the necessary products or utensils. The prices will always be those marked in the online shop.
2.ORDERS - DEADLINES - SHIPPING COSTS - RETURNS
PREPARATION AND SHIPPING TIMES
As we have indicated, when you enter the shop, you can configure your shopping cart according to your needs, either because you want to reproduce the proposal that your trusted Klouter has recommended, or because you want to use our service as a reference "delivery" and Klout Food is in charge of delivering the order to your home in the better conditions of delivery times and freshness, in addition to generating the corresponding invoice and managing payments.
As soon as you place an order on the site, we automatically receive the order to begin its management and delivery.
How much time does it take Klout Food to prepare and ship an order containing food?
At Klout Food We have a food preparation time of 24/48 hours on weekdays (Monday to Thursday), from the moment we receive the order from the Klouter site. It is even possible that your order goes out the same day.
The delivery time will be 24 to 48 hours after the order is prepared. Keep in mind that the indicated times are indicative and correspond to working days, excluding Fridays, weekends and holidays, also depending on whether there were problems due to factors external to Klout Food . You will always be informed at all times of the status of your order.
On Fridays Klout Food does not prepare food orders, due to the fact that transport agencies that guarantee us an optimal temperature for the conservation of fresh products, they do not make deliveries on weekends. At Klout Food it is essential to guarantee the quality and freshness of our products.
How old is Klout Food to prepare and ship an order that does not contain food?
Most items have a preparation time of 24/48 hours, it is even possible that your order goes out the same day if you just includes products with immediate shipping and has been paid before noon.
The delivery time will depend on the transport company and the country of destination. Keep in mind that the indicated times are indicative and correspond to working days (Monday to Friday), excluding weekends and holidays.
2.2 GEOGRAPHICAL SCOPE
In which countries do you have coverage?
Currently in terms of food we ship to 3 countries of the European Union, Spain, France and Portugal.
As soon as your network, it will be communicated in its legal texts, so that it is always updated on the sites of each Klouter.
For orders that do not contain food, our dropshipping service delivers to all the countries of the European Union.
Can you ship to the Canary Islands, Ceuta and Melilla?
Currently we do not ship to the Canary Islands, Ceuta or Melilla.
Can you track the shipment?
Yes, the transport agency The person in charge of the delivery will send his client via e-mail or SMS a message with the tracking number, with which, by accessing the transport agency website, his client will be able to track his order.
2.3 SHIPPING COSTS:
In the preparation of orders there are several expenses until the order is completed and ready for shipment, such as:
- Qualified personnel.
- Picking and Packing technology.
- Appropriate packaging (double-protected cardboard boxes, anti-shock padding and product protection, interior protection, etc. .).
- Transport to destination.
- Insurance.
- Customs clearance at origin.
At all times, during the purchase process, The specific shipping costs involved in the order will be indicated, which will depend on the place of destination, the type of shipment and its volume/weight. In food products, a part of the shipping costs will be included in the price of the product, which may vary depending on the country or place of destination.
How does the food arrive without suffering any deterioration/damage?
All foods are shipped protected against impacts and with a transport agency with refrigerated vehicles for exhaustive temperature control, thus guaranteeing that they arrive with the highest quality and freshness to their customers.
In orders for products that do not require refrigerated conservation, it is possible that they are sent with a transport agency without refrigeration, this type of shipment will only be carried out as long as it does not affect its correct conservation and its quality.
2.4 RETURNS, CANCELLATIONS, WITHDRAWAL
How to cancel an order?
We are dealing with a purchase and shipping service for perishable products. The regulations that protect and guarantee the rights of consumers and users do not contemplate the right to withdraw in cases of perishable products or that may expire quickly (art 103 LDCU).
Now, as long as the order has not started the preparation process, an order may be cancelled. An email will be sent to the client indicating that their order has been accepted and is in the preparation phase. This is so because certain products, once handled for subsequent shipment, can no longer be returned to the supplier (imagine the cases of perishable products, fish, meat, etc.). While the products are in our facilities and the preparation process has not begun, the customer can request the withdrawal of their purchase, in Order history from the return center that is found in the menu of the e-commerce where they have made the purchase.
Once we have informed the client that their order is in the preparation phase, there will be no withdrawal, unless ALL THE PRODUCTS they have purchased are NON-perishable products. In these cases, the withdrawal of 14 calendar days from the date of delivery of the product is possible. To do this, you will have to go to the Order history and enter the return center in the menu of your e-commerce. In cases of withdrawal, the customer pays the return costs.
Return Policy:
In non-perishable products, a 14-day return guarantee is offered in those cases in which the product has arrived damaged, with defects or does not correspond to the order placed. In these cases, you will have to go to the Order History and enter the return center in the menu of your e-commerce to record it. In these cases, Klout Food assumes the shipping costs involved in the delivery of the product by the customer, who must follow the steps indicated in the returns center to accredit the defect that the product suffers and send it to our logistics center.
What is the protocol to be followed by the transport agency to minimize delivery failures?
In refrigerated products, the transport agency will send an SMS and an e- email to your client indicating the day and time range of delivery, when the day arrives, the carrier may call your client by phone to inform them of the approximate delivery time (this call is not mandatory, but it is usually the procedure), If the client does not respond or is not at the indicated delivery address, the carrier will attempt a second delivery the same day or the next day, if it has still been impossible to make the delivery, the merchandise will return back to our warehouses.
What happens if you do not receive the merchandise at the indicated delivery address?
If you have not been able to answer the messages sent (e-mail and SMS), you have not been able to answer the calls ( these are not mandatory) and there is no person responsible for receiving the merchandise in the d indicated address, the delivery person will try a second delivery the same day or the next day, if even so it has been impossible to make the delivery, the merchandise is returned to our warehouses. Once it is received in the warehouse, it is automatically managed by the SAT team and goes to the administration department to process the refund (if applicable).
The shipment of the order, as well as the return to the warehouse, cause transportation and processing costs that will have to be covered by the person who placed the order. Therefore, you will receive a credit corresponding to the return of the order, discounting the round-trip postage.
Keep in mind that the process of this management can last several weeks and that in food products that are fresh or may affect their expiration date, upon receipt in our warehouses they will be destroyed and the amount thereof will not be refunded in any case.
Where and when do I receive the refund?
Refunds are made at the time the administration department has the payment order issued by the SAT department.
The refund will be made using the same payment method used in the purchase.
What happens if after placing an order I detect that something needs to be changed?
Due to the high automation of orders, the solution will be that you will have to cancel the order from the menu in the "Returns Center" section and make a new one. Keep in mind that you will not be able to cancel your order if it has entered the preparation process (in the case of perishable products) and in the case of non-perishable products if it has already been prepared or shipped.
¿ How to cancel an order?
Once an order has been placed in the e-commerce, you can cancel it in the menu, in the order history section and by entering the "Returns Center" and clicking "cancel order" .
However, we inform you that, due to the high level of automation in order management, the time available to cancel an order may be short. The cancellation process is automatic, so if the system no longer allows you to cancel the order, it cannot be cancelled.
Check the order carefully before finishing the process. purchase
How to proceed when receiving the order?
All our items leave the warehouse with the packaging in perfect condition.
First of all, you should check that the number of packages received coincides with those requested, secondly, check each package externally very carefully in order to find signs of having been hit or manipulated, such as bumps, dents, holes, boxes in poor condition, seals on the couriers or any sign that may lead to the suspicion that the merchandise may be damaged. It is mandatory to leave signed on the delivery note of the driver or courier, whether on paper or digital (PDA) "VISUALLY DAMAGED PACKAGE" if these signs are present, then you must open an incident from the order history in the "Center" section. Returns" in the menu of your e-commerce and follow the steps, where you can attach images to demonstrate that the item is damaged.
Not signing a package as VISUALLY DAMAGE and then presenting images that show that there was visible damage to it will automatically be grounds for rejection of the incident.
How to proceed in the event of an incident? ?
Once the "visually deteriorated package" is signed on the delivery note, you must go to the site where you made the purchase and open the menu tab, then open the "ORDER HISTORY" section and open the “RETURNS CENTER” tab and follow the steps on the form since, depending on the type of product, you must proceed one way or another.
3. Electronic communications
Every time you use a Klout Food Service through or not through a klouter website, and you send us an email, a text message (SMS , WhatsApp) or any other communication from your computer or mobile device, you will be communicating electronically with us or with the Klouter. Klout Food or the Klouter will contact you electronically by various means, such as email, text messages (SMS), chat or instant messaging, notifications within applications, or by posting messages or email communications on the website or through any other Klout Food Service, such as our Messaging Service. For the purposes of this agreement, you agree that all contracts, notices and other notices and communications that we send to you by electronic means satisfy any requirement for written form, unless any mandatory applicable law requires a different form of communication.
4. Recommendations and Personalization
As part of the Klout Food Service, we may recommend features, products and services, including third-party advertisements, that may be of interest to you. your interest, identify your preferences and personalize your experience.
Also, as a user, you agree that klouters can contact you through the means described above to answer your questions or to offer you offers and promotions that may be of interest to you, identify your preferences and personalize your experience.
*If you do not want a Klouter to contact you, you must expressly ask the klouter by email and with a copy to comunicaciones@kloutfood.com so that Klout Food is aware of your decision, so that it does not communicate with you anymore , the klouter must proceed to eliminate your contact from its own database and respect your decision.
3. COPYRIGHT, INTELLECTUAL PROPERTY AND DATABASES
Klout Food provides the Klouters with the main structure of the site, but it is the latter who generate the contents that are stored in it. Therefore, they will be responsible for the content displayed on their website (e-commerce) Example: images, videos, texts, voice notes, audio clips, graphics, logos, button names, digital downloads, content, tips and advice, links (including to other websites), they will also be responsible for the communications they establish with users and clients in the different forms of communication, Example: email, SMS, instant messaging, chat, call, or any other form of communication or disclosure.
On the contrary, the entire web structure (backend and frontend) of the sites is provided by Klout Food and therefore will be legitimate owner of the software, structure, etc. thereof.
No systematic removal or reuse of any part of the content of any of the Klout Food Services is permitted without our express written consent. In particular, the use of search and data extraction tools or robots for the extraction (whether on one or several occasions) of substantial parts of the Klout Food Services for reuse without our express written consent. You are also not allowed to create or publish your own databases when they contain substantial parts of any of the Klout Food Services (for example, our product lists and price lists) without our express written consent.
3.1 Procedure for violation of intellectual property rights.
Klout Food It provides third parties with an infrastructure that allows them to have a web page prepared to offer their services and have greater visibility. Therefore, own content may be included in said web pages, which may be subject to regulations on intellectual property and copyright.
Klout Food is not responsible for the content that is published on the contracted web pages.
If you think that any of the content inserted by Some third party (our client or not) on any of our web pages in our network may be infringing copyright or intellectual property, we invite you to contact us.
If it persists, You will/we will have every right to file a claim through the relevant authorities.
From Klout Food we will do everything possible to mediate in the conflict , but keep in mind that we are not responsible for the content that Klouters display and share on their websites.
You will be able to contact Klout Food notify any type of intellectual property rights claim including, without limitation, claims related to intellectual property rights, trademarks, designs and patents. Once we receive the claim, we can initiate various actions that may include the elimination of the information or product in question and the deletion of repeat offenders when appropriate. All these actions will be carried out without any admission of responsibility and without prejudice to any right, action or defense that could assist us, all of which are expressly reserved. The foregoing includes the right in our favor to refer the claim to the parties that provided the allegedly infringing content. You agree to hold Klout Food harmless for any claims filed by third parties against Klout Food arising from or related to the presentation of a claim.
Notice regarding sales offers from external sellers: Keep in mind that the offers of services or sales of the Klouters are merely hosted in the services offered by Klout Food and are included exclusively upon indication and at the exclusive request of the Klouters, whose contact details appear in the respective section on their website.
Important notice : Individuals or companies using Klout Food services should be aware that providing false, misleading or incorrect information may give rise to both civil and criminal liability. If you have any doubts in this regard, we recommend that you consult your legal advisor.
4. REGISTERED TRADEMARKS
You can ask us for a (non-exhaustive) list of the brands that Klout Food works with at Customer Service or by accessing the Klout Food catalog. Additionally, graphics, logos, page headers, button icons, scripts, and service names appearing included in or available through the Klout Food Services are registered trademarks or represent the trade dress of AxSer Klout. The trademarks or trade dress of Klout Food may not be used in connection with any product or service that does not belong to AxSer Klout, or in any way that is likely to cause confusion among users or that may belittle or discredit Klout Food or AxSer Klout. All other trademarks not owned by Klout Food that are included in or available through the Klout Food Services are the property of their respective owners, who may or may not be affiliated or related in any way to AxSer Klout, or sponsored by AxSer Klout.
5. LICENSE AND ACCESS
Subject to your compliance with these Terms of Use and the General Conditions of the applicable Services, as well as payment of the applicable price, where appropriate, AxSer Klout, Klout Food or its content providers (Klouters) grant you a non-exclusive, non-transferable and non-sublicensable limited license to access and use the Klout Food and AxSer Klout Services for personal, non-commercial purposes . Said license does not include any right of resale or commercial use of the Services of Axser Klout, Klout Food or of the klouters that use the services, our services, or their contents, nor any right to compile nor use content, any list of products, descriptions or prices. It also does not include the right to make any derivative use of the Klout Food Services or its contents, or to download or copy any account information for the benefit of another company, or the use of tools or robots search and data extraction or similar.
AxSer Klout, Klout Food and their licensors, suppliers, publishers, rights holders or other content providers reserve any rights not is expressly included in these Conditions of Use or in the General Conditions of the Services.
The reproduction, duplication, copy, sale, resale or exploitation of any kind of the Services of AxSer Klout or of Klout Food or any part thereof for commercial purposes, in each case without our prior written consent.
It is also not allowed to use framing techniques to introduce any commercial brand, logo or other information protected by copyright tor (including images, text, page layouts, or formatting) of Klout Food without prior written consent. The use of meta tags (meta tags) or any other "hidden text" using the names or registered trademarks that are not for sale in the catalog provided by Klout Food is not allowed without our prior consent. and in writing.
We ask you to make proper use of the Klout Food Services and also of the services of the klouters who use our services. You are only allowed to use the AxSer Klout Services in a lawful manner. Any breach by you of these Conditions of Use or the General Conditions of Services will result in the cancellation of the permission or license granted by Klout Food.
6. YOUR ACCOUNT
User account: When you register on the website of a Klouter that uses the Klout Food software, you are registering with Klout Food. With your Klout Food account you will be able to access all the Klouters websites that use the Klout Food services, you will also have access to the Klout Food mobile application (if there is one) that will be the control center of your profile, where you can manage your data, preferences, favorites, purchase history, etc.
To use some of the Services of AxSer Klout, you may need to be registered with Klout Food and have a valid payment method associated with said account. If there is a problem charging the payment method you have selected, we may be able to charge any other valid payment method associated with your account.
When you use the Klout Food Services, you are responsible for maintaining the confidentiality of your account details and password, as well as for restricting access to your computer and devices. To the extent permitted by applicable law, you agree to be responsible for all activities conducted under your account or using your password. You must take all necessary measures to ensure and safeguard the confidentiality of your password, and you must inform us immediately if you have reason to believe that your password has been disclosed to a third party, or if it has been used in a manner unauthorized or is likely to be. It is your responsibility to verify that the information you provide us is correct and complete, and you are also obliged to inform us immediately when any variation in the information you have provided us occurs. We encourage you to “Protect Your Privacy”.
You may not use any AxSer Klout Services:
- In any way that causes, or may cause, damage or harm to any of the Klout Food Services or the interruption of access to them
- For any fraudulent purpose, or for the purpose of committing any crime or other illegal activity of any other kind;
- To cause any kind of annoyance, inconvenience or anxiety to a third party.
We reserve the right to prevent access to the Services of AxSer Klout, Klout Food and/or access to the Klouters websites, or to cancel your account if your behavior constitutes a justified reason to do so.This will be the case, in particular, if you are in breach of current regulations, applicable contractual provisions, our guidelines or our policies, which can be accessed on our website Despite said limitation or cancellation In any case, you will continue to have access to the contents and services that you have acquired up to that moment.
8. OPINIONS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Users may publish their ratings, opinions and comments as well as publish other content, send communications, suggestions, ideas, comments, questions or other information, provided that the web support Klout Food or Klouter allows it and their content is not illegal, obscene, abusive, constitutes a threat or defamation, or invades the privacy of third parties, infringes intellectual property rights or in any other way is offensive to third parties or objectionable, nor consists of or contains computer viruses, political propaganda or advertising content, chain mail, mass mailing or constitutes any other type of "spam". You may not use false email addresses, impersonate another person or entity, or otherwise misrepresent the origin of any other content. We reserve the right to remove or modify any content. If you believe that any content on the Klout Food Services or any material advertised for sale on them includes any defamatory statement, or if you understand that your intellectual property rights are being infringed by any element or information available in Klout Food Services, please let us know about this circumstance by sending an email to our Customer Service department and we will contact you as soon as possible.
If you post opinions, comments, questions or answers, or other content prepared by you for publication on any of the websites that use the services of AxSer Klout and/or Klout Food (including images, videos or audio, collectively, the “content”) you grant us: (a) a non-exclusive license to use, reproduce, publish, make available, translate and modify your content throughout the world (including the right to sublicense those rights to third parties); and (b) the right to use the name provided by you in connection with such content. This provision does not imply the transfer of any moral right.
You declare and guarantee that you own or in any other way control all the rights to the content that you may publish, also stating and guaranteeing that to date of the remission of said content: 1- said content and material is accurate; and that 2- the use of said content or material will not imply any breach of the applicable policies or guidelines of AxSer Klout, nor will it imply any harm to any person or entity (also guaranteeing that the content or material in question is not defamatory) . You agree to release Klout Food from any claims brought by third parties against AxSer Klout and/or Klout Food arising out of or in connection with such content and materials, except to the extent in which said responsibility derives from our failure to adequately delete said content or material after having been notified of the illegal nature of said content or material.
9. LIABILITY DISCLAIMER
In addition to Klout Food, there are third parties that operate stores, offer their services or sell product lines through this website or the services we offer at Klout Food. Additionally, we offer links to the websites of companies in its group and other companies. We are not responsible for examining or rating, and in no way guarantee, the offers of any such companies or individuals, or the content hosted on their respective websites. We do not assume any responsibility for the actions, products or services that do not belong to Klout Food and content of any such companies or individuals or any other third parties. The client will always be informed about whether a third party participates in his operation and we can share with said third party any information related to said operation. We suggest that you carefully review the privacy statements and other terms of use of such third parties.
9.1 The role of Klout Food
AxSer Klout facilitates transactions through Klout Food.
Klout Food, provides a space where buyers and users visit the websites of different professionals (Klouters) who use our platform (dietitians, influencers, chefs, etc.). Klout Food provides them with technology so that they have a website that meets their expectations and where they can disseminate their contents.
Afterwards, those users who wish can purchase the products related to said contents (ingredients for a recipe, a diet, a routine, the utensils to prepare it, etc.) through our shop online.
Klout Food is only responsible for and markets products within its online shop. Any type of external product or service is alien to Klout Food, and for this, we cannot be held responsible (eg: external links on the website of an influencer (klouter) that lead to third-party websites).
9.2 Our responsibility
We will make our best efforts to ensure the availability, without interruptions, of Klout Food products and Services, as well as the absence of errors in any transmission of information that may take place. However, and due to the very nature of the Internet, it is not possible to guarantee such extremes. Likewise, your access to the Services of Klout Food and of the Klouters that use our services, could occasionally be suspended or restricted for the purpose of carrying out repair or maintenance work, or the introduction of new products. or services. We will endeavor to limit the frequency and duration of such suspensions or restrictions.
Klout Food will not be liable for 1- any losses not attributable to any breach by you, 2- losses business (including lost profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred), nor 3- any indirect or consequential losses that were not reasonably foreseeable by both parties in the moment in which the user had started to use the Klout Food Services. We will also not be liable for any delay or failure to perform our obligations under these terms if such delay or failure to perform is attributable to circumstances beyond our reasonable control. This provision does not affect the customer is right to receive the product or the provision of the corresponding service within a reasonable time, or to receive the appropriate reimbursement in the event that we could not provide such products or services within a reasonable time for any reason beyond our control. our reasonable control.
The laws of some countries may not allow some or all of the limits of liability provided above. In the event that said legislation were to apply to you, some or all of said limits may not be applicable. Likewise, said legislation could grant you additional rights to those provided herein.
10. MISCELLANEOUS
10.1 Modification of the Service or Variation of the Conditions
We reserve the right to make changes to the Klout Food Services, in our policies and in our terms and conditions, including these Conditions and any other legal text published on our website at any time. You will be subject to the terms and conditions, policies, Conditions of Use and General Conditions of the Services in force on the date you use the Klout Food Services. If any of the clauses of any of our legal texts were declared invalid, it would not prevent the rest of the conditions from continuing to be fully valid, current and applicable.
10.2 Disclaimer
In case of breach by you of these Conditions or any other legal text published by Klout Food and still where we may choose not to exercise any rights available to us at that time, we may make use of such rights and actions on any other occasion in which you may again breach these Conditions. Klout Food reserves the right to take legal action against any type of infringement of our policies, conditions or legal texts and to also claim for possible damages that may have been caused.
10.3 Minors
We do not sell products or services to minors. Minors under 18 years of age may only use the Services of Klout Food or of the klouters who request the services of Klout Food under the supervision of a parent or guardian, the latter being Whoever carries out any type of purchase process or with legal relevance. Those over 14 years of age, but under 18 years of age, may themselves provide personal data, which does not imply that they are not yet of sufficient legal age to be able to carry out acts in which they are legally bound, such as the purchase of goods or services, given that, on the other hand, the purchase of said services implies payment by bank card.
10.4 Our data
This website is owned by AxSer Klout and managed by the klouter, who are also responsible for its maintenance. The specific terms of use and sale of other Services, for example, klouters websites that offer our products and services, can be found within this same contract on the website.
Information about AxSer Klout
Company name: AxSer Klout S.L.
Commercial name: Klout Food
CIF : Klout Food
Address: C/ Castellon 136 Naquera (Valencia)
e- mail: customerservice@kloutfood.com
11. APPLICABLE LAW AND JURISDICTION
These conditions will be governed and interpreted in accordance with Spanish and European laws (with the exception of their provisions on conflict of laws) If you are a consumer and have your habitual residence in the European Union , you will also have the protection that any mandatory provision of the legislation of your country of residence can offer you.
In the case of consumers, we open the path of online consumer community arbitration as a priority way of conflict resolution : You can access this route through this link:
https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest
In any case, if you are a consumer and want to raise a claim, or you believe that we have not handled your claim satisfactorily, please contact us. Please tell us before submitting a claim through the Online Dispute Resolution platform. At Klout Food we take customer service very seriously and hold ourselves to the highest standards when it comes to managing, responding to, and resolving customer concerns.
In the event of a lack of agreement, the judges and courts established by the regulations will be competent to hear the matter.