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BASIC INFORMATION ON DATA PROTECTION PERSONAL

Responsible for the treatment: AXSER KLOUT SL (KLOUT FOOD) B16861551

Purpose: To answer your questions, inform you about our products and services, facilitate your online purchase and subsequent management and delivery. Manage your registration on our website. Newsletter and contracting.

Rights: Access, rectification, deletion, opposition, limitation and portability.

Additional Information: see PRIVACY POLICY

In the microsites, personal data processing can be given for which the klouter will be responsible, who will indicate their data in the microsite itself microsite

Published: 01-25-2023

From KLOUT FOOD we are committed to defending the rights of protection of personal data of our users and contacts, for this reason we publish this information, in order to duly inform:

  • Of your rights and the use of our platform BEFORE providing the data
  • Of the measures that guarantee the safeguarding and integrity of the data
  • So that your prior consent to the sending of data can be duly substantiated

All this in compliance with all the legal obligations set forth in the Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights . and in the European Data Protection Regulation (RGPD), as well as all the regulations Spanish and European applicable to this matter.

Therefore, any user who wants information must necessarily mark the option of having read and accepted the privacy policy of the website, the legal notice and the cookies policy.

1. - Who is responsible for the processing of your data?

Name AXSER KLOUT S.L. (KLOUT FOOD)
CIF/NIF B16861551
Address Calle Castellón 36 – Náquera – Valencia – (46119)
Telephone 615238017
Email info@kloutfood.com
Commercial Registry Registration Registered in the R.M. of Valencia, Volume 11050, Folio 191 of the General Section of the company book. Sheet V-200370.

About Treatments related to

CONTACT

SALES FOLLOW-UP

NEWSLETTER

BLOG

2. What is the purpose of processing your data?

The data collected through web forms and, where appropriate, the backend of your own online store if you create it with us, are used to carry out different types of data processing:

BY KLOUT FOOD:

REGISTRATION MANAGEMENT: The data we collect in this way will be processed in order to register you in the klout food database, which will allow you to buy more comfortably on all the websites of klouters that use klout food services.

ONLINE PURCHASE: Being able to carry out the purchase process.

CONTACT: Being able to resolve any doubts or questions that you can send us.

SHIPPING: Being able to get your purchase home.

CUSTOMER SERVICE: Being able to give you a good sales and post-sale service.

RETURNS- WITHDRAWAL: Manage your requests for returns and withdrawal. o

RIGHTS MANAGEMENT: Being able to guarantee your rights in terms of GDPR.

NEWSLETTER: Being able to keep you informed of possible offers, news or news of interest in the sector.

HISTORY: Processing of data necessary to be able to have a customer history, which allows subsequent management.

BY THE INDIVIDUAL OR LEGAL PERSON WHO HAS CONTRACTED THE SERVICES OF KLOUT FOOD TO USE THIS MICROSITE: MERCHANT, INFLUENCER, PROFESSIONAL, PUBLIC PERSON, (KLOUTER).

CONTACT: Being able to resolve any doubts or questions that you may send.

NEWSLETTER: Being able to keep you informed of possible offers , novelties or news of interest in the sector.

SALES FOLLOW-UP: necessary treatment to be able to correctly manage sales and their remuneration.

BLOG: Attend to your comments on the blog

RIGHTS MANAGEMENT: Being able to guarantee your rights in terms of GDPR

3. For how long will we keep your data?

The personal data collected through the web forms will be kept for the time necessary to carry out the purpose of the treatment for which they were provided or when you wish unsubscribe from the service.

Once the treatment has ended, the basic contact information may remain in a historical database of KLOUT FOOD, for the purpose of being able to facilitate subsequent procedures, verify that a discharge account should not be given for previous infractions, etc. (historical or involuntary cancellations).

Once the relationship is finished, they will remain blocked only in order to comply with possible legal obligations.

The data of a registration and store creation They will be maintained as long as the commercial relationship with us remains. Apart from this, they will be maintained for the period legally provided for in the tax regulations, in addition to the civil period established in case of contractual liability.

4. What is the legitimacy for the processing of your data?

We can legally process the data that we request from you having provided us with your consent to do so. This is so because you have expressly stated that you want to participate in our platform and accepted the legal bases, which includes the privacy policy, of which we must inform you prior to accepting the legal conditions

In the HISTORICAL case: The basis of the treatment lies in the legitimate interest of KLOUT FOOD in being able to provide a correct service to users.

5. Are your data communicated to other recipients?

The data you enter on the web will not be communicated to other entities, except by legal imperative or to be able to comply with the purpose for which they were provided. In the case of third-party cookies, we try to ensure that they do not have the user id tracking option activated by the third-party developer.

Your data is collected through the forms inserted in our website that is hosted on the servers of the company Soltia Consulting S.L located at Calle Zurbano 45 1 Planta, Madrid, 28010.

You can consult their privacy policy at https://www.soltia.es

To make premium service payments we have different service providers

  • External service provider, Redsys, which is in charge of managing the Payments. In these cases, we do not have card details or their holders, these tasks are carried out directly by Redsys. Redsys is a globally recognized organization that offers sufficient guarantees in terms of regulatory compliance and privacy. We provide the contact details of your Data Protection Officer and we refer you to their privacy policies: http://www.redsys.es/legal/20200224_poli%CC%81tica_de_privacidad.pdf and dpd@redsys.es

To manage our telephone communication service we use Whatsapp Bussiness Web

In order to correctly manage the treatments for which KLOUTER is responsible, it is necessary that they be treated as the person in charge of treatment by AXSER KLOUT SL. Likewise, KLOUTER has entrusted the management of ARSOLP rights to AXSER KLOUT SL, as the most practical and effective way to guarantee the rights of users.

6. What rights do you have when you provide us with your data?

They are the following:

Right to information You have the right to be clearly informed BEFORE your data is collected about what your data is being processed, for what purpose it is processed, where the data has been obtained and if they are going to communicate it or have communicated it to someone
Right of access to know what your data is being processed, for what purpose it is processed, where the data was obtained and if they are going to communicate it or have communicated it someone
Right of rectification to modify your inaccurate or incomplete data
Right of deletion to cancel your inadequate or excessive data
Right of opposition to prevent the processing of your data or that they stop being processed, although only in the cases established by law
Right to limit treatment to request that the treatment of data be suspended data in the cases established by law.
Right to data portability to be able to receive your data provided in a structured electronic format and habitual use and be able to transmit them to another person in charge
Right not to be subject to individualized decisions so that a decision is not made about you that produces legal effects or affects you based solely on the processing of your data

7. How can you exercise your rights?

To exercise any of your rights you must request it by email info@kloutfood.com including:

  • 1.- Photocopy of the ID (passport or other identity document) or electronic signature.
  • 2.- Content of the request you make and if necessary, the documents that accredit it.
  • 3.- Address (for notification purposes), date and signature

If you exercise your rights by a representative expressly designated volunteer, you must provide the document or electronic instrument that proves the representation.

In the event that the owner of the data is a minor or incapacitated, the rights will be exercised by their duly accredited legal representative .

8. What can you do if your rights have not been taken care of?

In the event that you consider that we have not satisfied your request, you can submit a claim to the Spanish Agency for Data Protection in the section of its website: https://sedeagpd.gob.es/sede-electronica-web/vistas/formReclamacionDerechos/reclamacionDerechos.jsf

9. Links to other websites

This privacy policy only applies to personal data collected through our website, but this website contains links to other websites, so KLOUT FOOD is not responsible for the practices of privacy of those other websites.

That is, by clicking on one of these links you are leaving our website, so you should read the privacy policies of those other websites that collect personal data.

If you want more information, the Spanish Data Protection Agency has published a citizen guide, you can access it at: https://www.aepd.es/es/documento/guia-ciudadano.pdf

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